ASN bank, the ethical (sic) bank

I'm a great believer in ethical banks. When I lived in the UK I repeatedly tried to join the highly ethical slightly unethical Cooperative Bank, but because of my exceedingly long surname, was denied entry. I'm not joking. I finally managed to switch from an exceedingly unethical bank (Barclays), to a fairly unethical bank (Lloyds). Still, that was not enough for me, so soon after arriving in the Netherlands, I switched to ASN bank, which I joined in April 2012, almost 2 years ago.

I've promoted ethical banking on my blog and Facebook because I believe it's one of the most powerful steps you can make to effect actual change in the world (put your money where your mouth is). However, my bank has been swindling me on International Charges, charging me €15 for transactions and being non-transparent about it.

How does this look? It looks something like this...

The total is displayed in this manner, but it does not mention that you will pay €15 more when you finalise the transaction by clicking "Verzenden" (Send in Dutch). The charge is effectively hidden.

I challenged this non-transparency with angry (I get annoyed when I feel something is unfair, but you can see that my letter is civil) correspondence to my bank:

and obtained the following reply:

The information to the charge is available, of course. 2 pages prior in a half-hidden link to an Adobe .pdf document in Dutch. Yes, it is a Dutch bank, but they do translate documents less important to their customers (see this for an example, and another, and some more).

As we speak, I prepare another letter ramming home the lack of transparency in the payment confirmation screen.

UPDATE (28/01/2014):

I sent them a response letter 8 days ago:

Still no reply, time to visit their Facebook page...